Shipping Policy

Shipping Information

We strive to deliver your orders quickly and safely. This policy outlines our shipping methods, costs, and delivery times.

Processing Time

Standard Processing

• Orders are processed within 1-2 business days
• Orders placed after 2 PM are processed the next business day
• Processing time does not include shipping time
• You’ll receive a confirmation email when your order ships

Holiday Processing

During peak seasons (Black Friday, Christmas, Valentine’s Day):

• Processing may take 3-5 business days
• We’ll notify you of any delays
• Order early to ensure timely delivery

Shipping Methods

Domestic Shipping (United States)

International Shipping

International shipping times are estimates and may vary due to customs clearance.

Free Shipping

Eligibility

• Available on orders $75 or more (before tax)
• Applies to standard shipping only
• Valid for domestic US addresses only
• Cannot be combined with other shipping discounts

Exclusions

• Express or expedited shipping
• International orders
• P.O. boxes (some restrictions apply)
• Alaska, Hawaii, and US territories (additional fees may apply)

Shipping Restrictions

We Ship To

• All 50 US states
• US territories (APO/FPO addresses)
• Canada
• European Union countries
• Australia and New Zealand
• Select countries in Asia and South America

We Do Not Ship To

• Countries with trade restrictions
• Regions with ongoing conflicts
• Areas where delivery cannot be guaranteed

Address Requirements

• We ship to the address you provide at checkout
• We cannot redirect packages after shipment
• Ensure your address is complete and accurate
• Include apartment/unit numbers if applicable

Order Tracking

Tracking Information

• Tracking number sent via email when order ships
• Track your order at: [Carrier Website]
• Allow 24 hours for tracking to activate
• Updates occur throughout delivery process

Tracking Issues

If tracking shows no movement for 3 days:

1. Check carrier website for updates
2. Contact carrier directly for status
3. Email us at
4. We’ll investigate and assist

Delivery Issues

Package Not Received

If your package shows delivered but you didn’t receive it:

1. Check with neighbors or building management
2. Look around delivery location (porches, garages)
3. Verify shipping address in your order confirmation
4. Contact carrier to file a claim
5. Email us within 48 hours: info@easytechusb.com

Damaged Packages

If package arrives damaged:

1. Take photos of box and contents immediately
2. Email photos to info@easytechusb.com within 48 hours
3. Keep all packaging materials
4. We’ll arrange replacement or refund

Lost Packages

If tracking shows no movement for 10 business days:

1. Contact us at info@easytechusb.com
2. We’ll file a claim with the carrier
3. We’ll send replacement or issue refund
4. Claims typically resolve within 7-10 business days

International Orders

Customs and Duties

Important: International customers are responsible for:

• Customs duties and taxes
• Import fees
• Brokerage fees
• Any other charges imposed by destination country

We Are Not Responsible For:

• Customs delays
• Rejected shipments due to unpaid fees
• Packages returned to us by customs

Customs Declarations

• We declare full product value on customs forms
• We cannot mark items as “gift” or reduce declared value
• This is required by law and ensures smooth customs clearance

Delivery Times

• International times are estimates only
• Customs clearance can add 1-2 weeks
• Contact your local customs office for status
• We have no control over customs processing

Holidays and Weather

Shipping Delays

Delays may occur due to:

• Major holidays (Christmas, Thanksgiving, etc.)
• Severe weather (hurricanes, snowstorms, etc.)
• Carrier facility issues
• High volume periods

Our Response

• We’ll email you about known delays
• Tracking will show carrier updates
• We cannot guarantee delivery dates
• Refunds not available for carrier delays beyond our control

P.O. Boxes and Military Addresses

P.O. Boxes

• Available for Standard Shipping only
• Not available for Express/Expedited
• Some products cannot ship to P.O. boxes
• We’ll notify you if restrictions apply

APO/FPO/DPO Addresses

• We ship to military addresses
• Allow additional 1-2 weeks for delivery
• Use Standard Shipping method
• No additional charges for military addresses

Shipping Carrier Partners

We ship with trusted carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (International)

Carrier selection based on:

• Destination
• Package size and weight
• Shipping method chosen
• Fastest available option

Package Insurance

Included Coverage

• All orders automatically insured up to $100
• Protection against loss or damage
• No additional cost to you

Additional Insurance

For orders over $100:

• Optional insurance available at checkout
• Covers full order value
• Recommended for high-value orders
• Small additional fee applies

Refused Deliveries

If you refuse delivery:

• Return shipping costs deducted from refund
• 15% restocking fee may apply
• Refund issued after item is returned and inspected
• Original shipping charges are non-refundable

Address Changes

Before Shipment

• Email info@easytechusb.com immediately
• We’ll update address if order hasn’t shipped
• No additional charges

After Shipment

• Contact carrier directly with tracking number
• Carrier may charge address change fee
• We cannot guarantee successful redirect
• New delivery timeframe applies

Multiple Item Orders

Shipping Together

• We try to ship all items together
• Some items may ship separately if:
  • Coming from different warehouses
  • Different product availability
  • Size/weight restrictions

Separate Shipments

• You’ll receive tracking for each shipment
• No additional shipping charges
• Items may arrive on different days

Shipping Notifications

You’ll receive emails for:

1. Order Confirmation - Order placed successfully
2. Processing Update - Order is being prepared
3. Shipment Confirmation - Order has shipped (includes tracking)
4. Delivery Confirmation - Package delivered
5. Delay Notification - If any issues occur

Contact Us

Questions about shipping?

• Email: info@easytechusb.com
• Phone: +61 (421) 999-9999
• Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 4:00 PM (EST) Sunday: Closed

Response Time:

• Email: Within 24 hours
• Phone: Immediate during business hours

Shipping FAQ

When will my order ship?

Orders ship within 1-2 business days of purchase.

Do you ship on weekends?

No, orders placed Friday-Sunday ship Monday.

Can I change my shipping method after ordering?

Only if the order hasn’t shipped yet. Contact us immediately.

What if I need my order by a specific date?

Choose Express Shipping and order at least 3 days before needed date. We cannot guarantee delivery dates.

Do you offer local pickup?

Not at this time. All orders are shipped.

Can I use my own shipping account?

No, we handle all shipping through our carrier accounts.

What if my order is stuck in transit?

Contact us and we’ll investigate with the carrier.

This shipping policy is subject to change. We’ll notify customers of any significant updates.